Privacy Policy
Last Updated: January 2025
At Lozeje, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our solar panel installation services.
1. Information We Collect
1.1 Personal Information
When you interact with our solar panel installation services, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address
- Property Information: Address, property type, roof specifications, and energy consumption data
- Financial Information: Payment details, billing information, and financing preferences
- Communication Records: Correspondence, consultation notes, and service requests
1.2 Automatically Collected Information
We automatically collect certain information when you visit our website, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for various purposes, including:
- Service Delivery: To provide solar panel installation consultations, quotes, and services
- Communication: To respond to inquiries, send updates, and provide customer support
- System Design: To create customized solar energy solutions based on your property specifications
- Payment Processing: To process transactions and manage billing
- Improvement: To enhance our services, website functionality, and customer experience
- Marketing: To send promotional materials and information about our services (with your consent)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. Information Sharing and Disclosure
We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party contractors, equipment suppliers, and installation partners who assist in delivering our services
- Financial Institutions: With banks and financing companies for processing payments and financing applications
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with any merger, sale, or transfer of company assets
- With Your Consent: When you explicitly authorize us to share your information
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission
- Secure server infrastructure and regular security audits
- Access controls and authentication procedures
- Employee training on data protection practices
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to the processing of your personal information
- Portability: Request transfer of your data to another service provider
- Withdrawal of Consent: Withdraw consent for marketing communications at any time
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
By using our solar panel installation services and website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.